Welcome to Zoom Internet

We know you are going to love the speed, convenience and reliability of Zoom. As a Zoom user, you now have access to a feature-rich email application that includes 2 gigabytes of storage; the ability to manage other email accounts, multiple addresses books, calendars, task lists and more!

In this section, you will find answers to the questions our customers ask most frequently along with detail instructions on how you can make best use of all of the functionality available in Zoom Internet email.

Should you have any questions or concerns, please contact customer support by emailing info@zoominternet.net or by calling 1-877-486-4666.

Thanks again for choosing Armstrong!

Commonly Asked Questions

I checked Remember Me when I logged in but after logging out of email, why was my log in information not saved?

When you log out of email, you are over-riding the Remember Me functionality and will need to log in the next time you want to access your email. If you want to use the Remember Me functionality, simply close your browser without logging out. Armstrong does not recommend using the Remember Me functionality on Public or shared computers. If you want to log out but have your password saved, use your browser’s feature to save your password or consider using a password keeper utility.

Why do I have to click so many links to access my Inbox?

You may be trying to access your email through the new preview pane (clicking the red Email envelope) rather than accessing email directly. Your Inbox may be accessed with 1 click (after log in) by clicking the Check Email link in the upper right-hand corner of MyWire.

How do I change my password?

You can change your password by logging into your Account. Click the Manage Users link at the bottom of the page under My Account to log in to your Account. You will need your security code. You could also log out of MyWire and then click log in. When the log in page loads, you can change your password by selecting the Change Password link at the bottom of the page. To change your password you will need to know your current password. If you need assistance, please contact Customer Service at 1-877-486-4666.

What can I do to reduce SPAM?

Armstrong automatically scans incoming messages and eliminates most SPAM before it reaches your Inbox. Want to eliminate even more? Activate my SPAM Web App today. This highly effective, FREE product will move unwanted emails from your Inbox to the SPAM folder. To access my SPAM Web App settings, right-click on the Armstrong SPAM Settings Web App and select Change SPAM Filter Setting.

In the past, my SPAM messages were tagged and displayed in my Inbox or automatically deleted. How is SPAM managed today?

The my SPAM Web App simplifies how you manage potential SPAM. Whatever level of protection you choose, all identified SPAM is delivered to the Spam folder. Messages identified as SPAM are deleted after 14 days so be sure to check the Spam folder occasionally to be certain your selected level of protection is working as expected.

How do I add an email address or domain to my always allowed or always blocked list?

To add an email address or domain to your always allowed or always blocked list, click the Preferences tab, select Mail and scroll to the SPAM Mail Options section. You can then add individual email addresses or entire domains to your always allowed or always blocked list.

How do I change from Conversation to Message View or Move/Turn Off the Reading Pane?

To change from Conversation to Message View or Move/Turn Off the Reading Pane, click the Mail tab then click View button above the Subject line field. You will then be able to make any View adjustments you would like.

How do I disable automatic spell check?

To disable automatic spell check, click the Preferences tab, select Composing under Mail and uncheck Mandatory spellcheck before sending a message then click Save.

How do change the FROM name on the emails I send?

To change the FROM name that appears on emails you send, click the Preferences tab, select Accounts under Mail, enter your name as you would like it to appear in the From: field and click Save.

How do add a personal signature to my email?

To add a personal signature to your email, click the Preferences tab, select Signatures under Mail, create your personal signature and click Save.

What should I do if I receive an objectionable email?

If you receive email that you feel is harassing or obscene, you can send a copy of the email to the sender's webmaster (typically webmaster@whatever.com) along with your complaint. If the sender is a Zoom Internet customer, forward a copy of the email message along with your complaint to abuse@zoominternet.net.

What is Phishing and how can I protect myself?

Phishing is a fraudulent attempt to acquire your personal information. There are simple steps you can take to protect yourself from phishing attempts:

• Never send personal, confidential or financial information by email.
• While links embedded in an email are convenient, it's always safer to open a web browser and type in a company's website address prior to conducting business.
• Be suspicious of communications with urgent requests for information. These communications often attempt to upset or excite you into action.
• Remember that even if a message appears to have been sent by Armstrong, for example, the From or Subject line reads Armstrong or the body of the email contains references to Armstrong, Armstrong will never ask for sensitive information like your username, password or account, social security or credit card number by email.
• If you receive a suspicious email that asks for your Armstrong account information, please forward that email to abuse@zoominternet.net. Rest assured that Armstrong's network engineers will review every submission and take appropriate steps to safeguard its customers.
• Make it a habit to check your web browser's address bar to know where you are. While it is possible to falsify the address you see as well as the yellow lock that traditionally indicates a secure site, checking for these indicators is still a good idea.
• We all have trouble recalling passwords but try not to use the same password for all your accounts or passwords that can be easily guessed. Also, change your passwords frequently.
• Ensure that your web browser is up to date and security patches are regularly applied.
• If a company representative contacts you by telephone and requests personal information, hang up and call that company directly. When conducting business by telephone, Armstrong representatives will validate your identity prior to discussing your account information.

How do I use my email account on the software my computer has installed?

To set up your email account on programs like Outlook, Windows Mail, Thunderbird, Mac Mail, etc. you'll need to know Armstrong's incoming and outgoing mail server information:

For additional email support go to ArmstrongOneWire.com .